The software info is read from the registry, I can't see how an admin user would fail to read it, so it might be worth experimenting with the following settings in the config file to see if they are getting sent back to the server. verbose = "y" online = "ie" ie_visible = "y" ie_auto_submit = "y" ie_submit_verbose = "y" I too got confused by printers, and did some work to see why my printers didn't appear. In your example the audit job runs under the context of the admin user, so will not see any printers that exist only within the users session, ie those added by the user or in their login script, it will only see printers that have been set up as admin, ie lpt, serial, usb etc. These are processed by the script at web server, this checks the port and if thinks they are network printers they are inserted into the 'other' table, and do not show up in the PC reports. Shared printers will be picked up when the server or PC from which they are shared is audited, and inserted into the 'other' table. Hope this helps.
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