Open-AudIT

[quote="jhurd8025"]I would say use the projects out there like GLPI, and create plugins for those systems to interface with eachother.

As for now i search HelpDesk system for our company, and even if interface plugin it is only plans, it would be great to know "system or your choice". This is big reason to prefer this system

Or may be someone of guys here work on such task?

First of all, thank you for your excellent work on OA. Keep it up.

As micro420 suggested, one of the finest open source ticketing systems i OTRS. Actually, it's much more. It can be integrated with OTRS:ITSM which is another project of the same crew. It is ITIL compliant incident, problem and configuration management system. I guess they could be interested in helping with development of OA feed. More info at otrs.org and otrs.com. OTRS is open source, but as otrs.com they offer commercial services and custom development and training. They've also developed SISIOS, incident management system for IT security.

What we could do is add a flag in the remote management section to send an email to whichever call logging system you have with the details of the machine being viewed, and a description of the fault. Almost all call logging systems support logging calls by email.

_________________
Andrew

[size=85]OA Server: Windows XP/ XAMPP, Mandriva/Apache, Ubuntu
Auditing: 300+ Wstns, 20+ Srvrs, Thin clients, Linux boxes, Routers, etc
OS's: Windows XP , W2K Srvr, W2K3 Srvr, W2K8, Vista, Windows 7, Linuxes (and a Mac at home)
LDAP: Active Directory[/size]

[quote="A_Hull"]Almost all call logging systems support logging calls by email.

[quote="meronbar"][quote="A_Hull"]Almost all call logging systems support logging calls by email.

_________________
Andrew

[size=85]OA Server: Windows XP/ XAMPP, Mandriva/Apache, Ubuntu
Auditing: 300+ Wstns, 20+ Srvrs, Thin clients, Linux boxes, Routers, etc
OS's: Windows XP , W2K Srvr, W2K3 Srvr, W2K8, Vista, Windows 7, Linuxes (and a Mac at home)
LDAP: Active Directory[/size]

[quote="A_Hull"]
...but surely your Exchange server talks SMTP to the outside world.

It was a long time ago since I ended using Exchange 5.5, but you could install and configure the Internet mail service, apply all the available Sps/HFs, configure the Site addressing and (if you need external connectivity) create and configure the Internet mail service connector. Obviously, in this last case, other settings are needed on the outside firewall and the public DNS server (i.e. the MX record) to interface it with the outside world (not suggested indeed, if you are not skilled on this: I imagine your organization being limited to internal X400 message routing for security reasons).
Don't ask me more, it's all I still remember of this old version of Exchange.

_________________
Edoardo

To ef
Thank your for attention, but as i say this is hard problem. Mostly, because we restricted touch anything in mail server. This is security related procedures etc
In one word - we cant use SMTP.
This is not common situation, but point of view from my situation is - it is better do something similar to admin_pc_add_1.php to autosubmit tickets.

Actually it is very second question. Because first thing i wait from such integration - add new equipment and software, so users can open ticket and chose from actual list of parameters.

This could definitely be slick, I'm actually working on mating open audit with our in-house trac right now, when I get it handled I'd be happy to post the way I did it here, and I'll throw up the plugins to trac-hacks.org.

HappyFox (http://www.happyfox.com) would an ideal solution for your requirements. The customizable features of HappyFox enable you to add specific fields based on type of customer queries. HappyFox is integrated with a KB for answering FAQs. The SLA management feature also lets you escalate unresponded queries and you can also view a report on the SLA breaches for any time period. HappyFox is free for a 2 member team and economically priced for larger teams.

I agree with having a modular approach.. but a small nice helpdesk with knowledge base is http://accord5.com/trellis. Trellisdesk would appear to be an easy integration or modular path. It also is a decent standalone product, as well.

_________________
OpenAudit :

Hosted on CentOS 5.8 (Apache 2.2.2x+MySQL 5.x.x+PHP 5.2.x)
Auditing on WAN :
~2 Windows Servers (2K3 R2)
~15 Workstations (XP SP2/3)
~42 Linux Servers
~10 Apple OSX mac-minis
~1 Apple OSX iMac
~2 Apple MacPro
~9 Apple MacBook Pros