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Call logging system
http://www.open-audit.org/phpBB3/viewtopic.php?f=10&t=5830
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Author:  MarkD [ Tue Jan 10, 2012 2:37 am ]
Post subject:  Call logging system

It looks like this year we'll finally have to put in place a call logging/knowledge base system. Just wondering what others are using as I've not had to use/build one in a long time.

Has anyone managed to integrate one into OA? If so I'd love to hear more as this would be my preferred path.

Mark

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